Privacy Policy

General

The Online Account Filing understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.onlineaccountfiling.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

1. "Account"

means an account required to access and/or use certain areas and features of Our Site;

2. "Cookie"

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in the Cookies Policy.

3. "Cookie Law"

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

4. "Personal Data"

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);

5. "We/Us/Our"

Online Account Filing, as the creator, operator, and publisher of the Website, makes the Website and certain Services on it, available to users.

6. “You, the User, the Client”

You, as the user of the Website, will be referred to throughout this Agreement.

7. “Parties”

Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights

  • As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold.
  • The right to be informed about Our collection and use of personal data.
  • The right of access to the personal data We hold about you.
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us through email info@onlineaccountfiling.com or over the phone at 020 3960 5080).
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in “How Do We Use Your Data?” but if you would like Us to delete it sooner, please contact Us through email info@onlineaccountfiling.com or over the phone at
    020 3960 5080 and we will clarify if and how this is possible).
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
  • The right to object to Us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us through email info@onlineaccountfiling.com or over the phone at
020 3960 5080 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office.

What Data Do We Collect?

I. Information we process because we have a contractual obligation with you:

  • When you agree to our terms and conditions, a contract is formed between you and us.
  • In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We use it in order to:
    • verify your identity for security purposes
    • provide you with our services
    • provide you with suggestions and advice on products, services and how to obtain the most from using our services
  • We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
  • As required by law and the terms of our service we will update you on legal and operational matters regardless of your Opt In status. This forms part of our legal obligation to comply.
  • Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
  • We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract in line with our Data Retention Policy.
  • In order to operate your contract, we may collect some or all of the following personal and non-personal data (Cookies Policy):
    • Name;
    • Date of birth;
    • Gender;
    • Business/company name;
    • Job title;
    • Profession;
    • Contact information such as email addresses and telephone numbers;
    • Demographic information such as address, post code, preferences, and interests;
    • IP address;
    • Web browser type and version;
    • Operating system;
    • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to
    • National insurance number
    • Company Authentication code
    • Company UTR (Unique Tax Reference) Number
    • Personal UTR (Unique Tax Reference) Number
    • Details of employment, pensions and income sources
    • Bank account and other financial information
    • Home and trade addresses;
    • Other information as required in your personal circumstances

II. Information we process with your consent:

  • Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, and our products and services, you provide your consent to us to process information that may be personal information.
  • Wherever possible, we obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
  • Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
  • Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
  • If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. This will only be done with your explicit consent.
  • We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
  • You may withdraw your consent at any time by instructing us by email to info@onlineaccountfiling.com However, if you do so, you may not be able to access of all of our services further.
  • Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (Cookies Policy):
    • Name;
    • Date of birth;
    • Gender;
    • Business/company name;
    • Job title;
    • Profession;
    • Contact information such as email addresses and telephone numbers;
    • Demographic information such as post code, preferences, and interests;
    • IP address;
    • Web browser type and version;
    • Operating system;
    • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to

How Do We Use Your Data?

  • All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times.
  • Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically,

    We may use your data for the following purposes:

    • Providing and managing your Account;
    • Providing and managing your access to Our Site;
    • Personalising and tailoring your experience on Our Site;
    • Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
    • Personalising and tailoring Our products AND services] for you;
    • Replying to emails from you;
    • Supplying you with emails that you have opted into (you may unsubscribe or opt- out at any time by either unsubscribing via any email sent to you or emailing info@onlineaccountfiling.com;
    • Market research;
    • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
    • To send you requested white papers and guides;
  • With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email OR telephone OR text message OR post with information, news and offers on Our products OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • Third parties whose content appears on Our Site may use third party Cookies, as detailed in Cookies Policy. Please refer to COokies Policy for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use, and advise you to check the privacy policies of any such third parties.
  • You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  • We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
  • Except as otherwise mentioned in this privacy notice, We keep your personal data only for as long as required by Us:
    • To provide you with the services you have requested;
    • To comply with other law, including for the period demanded by tax authorities;
    • To support a claim or defence in court.

How and Where Do We Store Your Data?

  • We only keep your personal data for as long as We need to in order to use it as described above in ”How Do We Use Your Data?” and/or for as long as We have your permission to keep it.
  • Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR including:
    • Ensuring all third party data processors comply fully with the requirements of the GDPR.
    • Data is anonymised wherever possible to limit any risk
    • Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
    • Steps We take to secure and protect your data include:
      • Encrypt data
      • Anonymise data
      • Restrict access to data.

Do We Share Your Data?

  • We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
  • We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
  • The third-party data processors used by Us and listed below are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR including:

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

What Happens If Our Business Changes Hands?

  • We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  • In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

Your Right to Withhold Information

  • You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
  • You may restrict Our use of Cookies. Refer Cookies Policy.

How Can You Access Your Data?

  • You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@onlineaccountfiling.com or using the contact details in contact us section.

Using our accounting services

During the course of your subscription you may be asked to provide additional information and to keep us informed of any changes to your circumstances or that of your business. You may also require additional services or products.

  • We collect: The type of personal information collected may include changes in marital status; changes of home/business postal address; other sources of income; investment activities; changes to your company structure, to include changes to company officers; usage data and statistics; connection data; other unique identifiers such as IP addresses or device IDs, marketing and advertising responses and preferences; username and passwords for accessing and using our services, purchase inquiry and history; products, services or content provided.
  • Why: To carry out our obligations to provide services you've engaged us to deliver or to perform. Support you in managing your affairs, provide the right guidance and support at the right time, ensure you continue to be subscribed to the right service for you, to notify you about changes to our services, make suggestions/recommendations to you about other products and services. For related purposes such as updating and enhancing our client records, improving our services, troubleshooting, testing, data analysis, research, profiling, statistical and survey purposes. Analysis for management and marketing purposes and statutory returns, legal and regulatory compliance and crime prevention.
  • How: Data is collected through online forms; surveys; email; telephone; SMS text message; or by post.

When we may share or disclose your data

Online Account Filing does not sell data about our clients and we only share or disclose your data as authorised in this Policy.

We may share or disclose information with the following types of third parties.

  • Suppliers: We works with a variety of third party suppliers to perform services such as accounting softwares, online product purchases and email communications. We share your personal data as necessary to complete any transaction or provide a product or service you have requested. These suppliers work on our behalf for the purposes described in this Policy. We imposes strict contractual obligations on its suppliers to ensure data is secure, protected and treated in accordance with this Policy and we will take all steps reasonably necessary to maintain compliance with these obligations.
  • Group companies: Crunch may share personal data with other members of our group or its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Affiliates/Partners: Our sites may, from time to time, contain links to and from the websites of our partner networks and affiliates who provide complementary services. Your information will only be passed to the relevant service provider if you express interest in a third party service by calling or completing a form on our website, or by enabling usage of a third party service, or by talking to a Online Account Filing team member. These third parties may then send communications to you and provide information on offers and services that may be of interest to you. If, at any time, you wish to opt out of further communications, please follow the instructions in their marketing communications or consult their own privacy policies for further information about unsubscribing. If you provide personal data to any of the third parties, your data is governed by their privacy policy. Overall, we do not accept any liability arising from the operation of these third party privacy policies, so please check these policies carefully prior to activating a service.
  • Legal/Regulatory Bodies: To the extent that we are duty bound by any applicable legal or regulatory requirement to cooperate with any competent legal or governmental authority or agency, we shall do so in accordance with applicable law. This may involve disclosure of your personal data and we will have no legal liability for such disclosures. Please note that, depending on circumstances, We may be forbidden from advising you of the fact that your personal data has been disclosed to or requested by such third parties. Under Section 330 of the Proceeds of Crime Act 2002 we have a duty to report to the Serious Organised Crime Agency (SOCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have knowledge, or reasonable grounds for suspicion, would constitute a criminal offence. We are obliged by law to undertake this reporting to SOCA, but are under no obligation to make you aware of this reporting. In fact, we may commit the criminal offence of "tipping off" under Section 333 of the Proceeds of Crime Act 2002 if we were to inform you that a report had been made. In consequence, neither Online Account Filing's principals nor staff may enter into any correspondence or discussions with you regarding such matters.
  • Other Parties: with whom it might be necessary to complete a financial or corporate transaction such as a merger or sale of asset.

Business Operations

We use data to run business operations to provide you with our services, profile our user base and develop anonymised aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business.

Communicating with you

We may contact you directly, or through a third-party service provider, regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Automated phone calls or text messages.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (e.g. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information needed for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@onlineaccountfiling.com.

Data provided by you

  • You acknowledge that the accounting data provided by you is correct in all sense and the accounts prepared by us is in accordance to the same. It becomes your responsibility for the accounts we have prepared. All the accounting records has been made available to ourselves for the purpose of our review and all the transactions undertaken by the company has been properly reflected in the accounting records.
  • In your opinion, the accounting policies are appropriate to the company and conform with generally accepted accounting principles. You confirm that all transactions and balances have been accounted for in accordance with these accounting policies.
  • You agree that all the assets and the liabilities are reflected on the trial balance sheet provided to us for the preparation of the accounts.
  • You confirm that the company is going concern and that the director has considered the company's ability to continue as a going concern for a period of twelve months after the date of approval of the accounts.
  • Once you approve the accounts for submission you agree that the accounts are correct and you give your concent to proceed with the filing on your behalf.
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